1. Seller Information

The online store operating under the name Key-Softs.com is operated by:

The Customer may contact the Seller for matters relating to Orders, payments, delivery, activation assistance, complaints, refund requests, account matters, technical support, and other inquiries by email or through the contact form available on the Website.

2. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

Account – an individual Customer account created on the Website, allowing the Customer to access selected functionalities of the Store, including, where available, order history, saved details, support communication, and other features made available by the Seller.

Business Customer – a Customer who purchases Products for purposes related to their trade, business, craft, profession, organization, or commercial activity.

Consumer – a natural person who enters into a contract with the Seller for purposes that are outside that person’s trade, business, craft, or profession.

Customer – any natural person, legal person, company, organization, or other entity with legal capacity that uses the Website, creates an Account, places an Order, makes a payment, or purchases a Product from the Store.

Digital Content – data produced and supplied in digital form, including software activation keys, license keys, product keys, CD keys, game keys, access codes, digital licenses, download information, installation instructions, activation instructions, or other digital information supplied electronically.

Digital Product – an intangible, non-physical Product supplied electronically and not supplied on a tangible medium, including in particular software activation keys, license keys, product keys, game keys, CD keys, access codes, digital licenses, download links, activation instructions, installation instructions, and other digital items offered through the Store.

EU Consumer – a Consumer who has their habitual residence in a Member State of the European Union or the European Economic Area and who is entitled to mandatory consumer protection rights under applicable EU law or national consumer protection law.

Intangible Product – a Product that has no physical form and is supplied electronically. An Intangible Product is not a physical good, is not shipped by post or courier, and is not supplied on a physical carrier such as a disc, USB drive, printed card, paper certificate, box, or other tangible medium.

Order – a declaration of intent submitted by the Customer through the Website, aimed at purchasing one or more Products from the Seller.

Product – any item offered for sale on the Website, in particular Digital Products and Intangible Products such as software activation keys, license keys, product keys, access codes, digital licenses, and related digital delivery information.

Publisher / Manufacturer – the third-party entity that owns, produces, licenses, publishes, distributes, manages, activates, or supports the software, platform, game, application, operating system, or digital content to which a Product may relate.

Sales Contract – a contract concluded between the Customer and the Seller for the sale and electronic delivery of a Product under these Terms and Conditions.

Seller – CortecSoft LLC, operating the online store under the name Key-Softs.com.

Store – the online store operated by the Seller through the Website.

Terms and Conditions – this document, which defines the rules for using the Website, placing Orders, concluding Sales Contracts, delivering Digital Products, handling complaints, considering exceptional refund requests, and other matters related to the Store.

Website – the website operated under the domain Key-Softs.com, including all pages, subpages, product pages, checkout pages, account areas, support forms, and related online functionalities.

3. General Provisions

1. These Terms and Conditions set out the rules for using the Website, placing Orders, purchasing Products, receiving Digital Products, making payments, submitting complaints, submitting exceptional refund requests, and contacting the Seller.
2. The Store sells Digital Products and Intangible Products, including software activation keys, software license keys, product keys, access codes, game keys, digital licenses, and related digital delivery information.
3. Unless expressly stated otherwise on the relevant product page, Products offered by the Store are supplied only electronically.
4. No physical shipment, physical package, physical card, box, disc, USB drive, printed certificate, printed manual, or other tangible carrier is provided unless the product page expressly states otherwise.
5. The Store operates internationally and may sell Products to Customers located in the European Union, the European Economic Area, the United Kingdom, the United States, and other countries, subject to product availability, legal restrictions, payment availability, regional activation restrictions, compliance checks, and the Seller’s order verification procedures.
6. The Seller reserves the right to refuse, cancel, suspend, or limit an Order where required or justified by applicable law, payment provider rules, fraud prevention procedures, sanctions regulations, export control rules, licensing restrictions, regional activation limitations, technical availability, or justified security reasons.
7. The Customer must use the Website in accordance with applicable law, these Terms and Conditions, good practice, public order, and the rights of third parties.
8. The Customer may access, save, and print these Terms and Conditions at any time from the Website.

4. Technical Requirements

To use the Website and purchase Digital Products, the Customer must have:

1. a device with internet access, such as a computer, laptop, tablet, or smartphone;
2. an up-to-date web browser supporting standard web technologies;
3. an active and accessible email address capable of receiving order confirmations, delivery emails, license keys, activation keys, access codes, and support messages;
4. access to any account, platform, operating system, application, device, software environment, manufacturer account, publisher account, or third-party service required to activate, download, install, redeem, or use the purchased Product;
5. hardware, software, operating system, language, platform, account region, and technical environment compatible with the Product;
6. the ability to check spam, junk, promotions, and other email folders if the delivery email is not visible in the main inbox.

The Seller is not responsible for the Customer’s inability to activate, redeem, download, install, or use a Product caused by the Customer’s failure to meet technical, regional, platform, account, software, hardware, language, or compatibility requirements that were stated on the Website, product page, checkout page, activation instructions, or by the relevant Publisher / Manufacturer.

5. Customer Account

1. Registration of an Account is optional unless a specific functionality of the Website requires it.
2. Customers may place Orders without creating an Account if guest checkout is available.
3. To create an Account, the Customer must complete the registration form, provide required data, accept these Terms and Conditions, and follow the instructions displayed on the Website.
4. The Customer is responsible for providing accurate, complete, current, and lawful information during registration, checkout, payment, support communication, complaint procedures, and refund request procedures.
5. The Customer must keep Account login details confidential and must not share Account access with unauthorized persons.
6. The Seller may temporarily suspend, restrict, or permanently disable an Account if the Customer:
   1. provides false, inaccurate, outdated, incomplete, misleading, or unlawful information;
   2. violates these Terms and Conditions;
   3. uses the Website to violate the rights of third parties;
   4. attempts to interfere with the operation, security, or integrity of the Website;
   5. engages in fraud, payment abuse, chargeback abuse, refund abuse, unauthorized resale, unauthorized automation, scraping, or other harmful conduct;
   6. uses the Website in a way that is unlawful, unethical, harmful to the Seller, harmful to other Customers, or damaging to the reputation of the Store.
7. A Customer whose Account has been suspended or terminated may not create a new Account without the Seller’s prior consent.

6. Products Offered in the Store

1. The Store offers Digital Products and Intangible Products, including but not limited to:
   1. software activation keys;
   2. license keys;
   3. product keys;
   4. CD keys;
   5. game keys;
   6. digital access codes;
   7. digital software licenses;
   8. download information;
   9. activation instructions;
   10. installation instructions;
   11. other digital content supplied electronically.
2. The exact characteristics of each Product are provided on the relevant product page, including, where applicable, product name, edition, version, platform, language, region or activation limitations, license type, activation method, compatibility requirements, delivery method, delivery time, and other important technical, legal, or usage information.
3. Unless expressly stated otherwise, Digital Products are not physical goods and are not delivered by post or courier.
4. The Customer acknowledges that some Products may require activation through a third-party platform, manufacturer website, publisher account, operating system, online account, software client, or activation server.
5. The use of software or digital content may be subject to additional third-party license terms, end-user license agreements, publisher terms, manufacturer terms, platform rules, regional restrictions, or account requirements.
6. The Customer is responsible for reviewing and complying with applicable third-party terms.
7. The Seller is not the producer, publisher, manufacturer, owner, or operator of third-party software unless expressly stated otherwise.
8. Images, logos, trademarks, product names, manufacturer names, publisher names, platform names, and brand names displayed on the Website are used for identification and informational purposes only and remain the property of their respective owners.

7. Product Compatibility and Regional Restrictions

1. The Customer must verify before purchase whether the selected Product is compatible with the Customer’s device, operating system, account, platform, region, language, edition, software environment, and intended use.
2. Some Products may be limited to specific countries, regions, currencies, platforms, languages, editions, operating systems, account types, activation methods, or license types.
3. If a Product page states that a Product is region-locked, country-specific, platform-specific, account-specific, edition-specific, language-specific, or otherwise restricted, the Customer is responsible for ensuring that the Product is suitable before placing the Order.
4. The Seller is not responsible for activation failure caused by purchasing a Product for the wrong region, platform, edition, software version, device, operating system, account, software environment, or by using incorrect account settings, VPN, proxy, unsupported activation method, or restrictions imposed by a Publisher / Manufacturer.
5. Where the Customer is unsure whether a Product is suitable, the Customer should contact the Seller before placing the Order.

8. Placing an Order

1. To place an Order, the Customer must select the Product, add it to the cart, provide required order and billing information, choose a payment method, review the Order summary, accept these Terms and Conditions, provide any required consent for immediate delivery of Digital Content, acknowledge the loss of the standard right of withdrawal after delivery where applicable, and confirm the Order.
2. Before confirming the Order, the Customer may review and correct the information provided, including Product selection, quantity, email address, billing data, and other order details.
3. The Order summary displays the main characteristics of the selected Product, total price, applicable taxes or fees where shown, delivery method, and any other costs payable by the Customer.
4. The Customer must ensure that the email address provided during checkout is correct, active, accessible, and capable of receiving delivery emails.
5. Digital Products are delivered to the email address provided by the Customer and/or made available through the Customer’s Account or order page if such functionality is available.
6. The Seller is not responsible for delivery delays or non-delivery caused by an incorrect, inactive, misspelled, inaccessible, full, blocked, or filtered email address provided by the Customer.
7. By placing an Order, the Customer confirms that they are legally capable of entering into a contract, provided accurate information, accepted these Terms and Conditions, understand the digital and intangible nature of the Product, checked compatibility and restrictions, are authorized to use the selected payment method, and understand that Digital Products may lose their returnable character after delivery.

9. Conclusion of the Sales Contract

1. Product listings on the Website constitute an invitation to place an Order unless applicable law provides otherwise.
2. The Sales Contract is concluded when the Seller confirms acceptance of the Order or begins performance by delivering the Digital Product to the Customer, whichever occurs first.
3. The Seller may refuse or cancel an Order before delivery if payment is not completed, payment is reversed, blocked, disputed, cancelled or suspected as fraudulent, the Product is unavailable, the Product price or description contains an obvious error, the Customer provides incorrect or suspicious data, the Order violates these Terms and Conditions, fulfilling the Order would violate applicable rules, or additional verification is required and not completed.
4. If the Seller cancels a paid Order before delivery, the Seller will refund the amount paid by the Customer using the original payment method unless another lawful method is agreed.
5. The Sales Contract is concluded in English unless another language version is expressly made available and accepted by the Customer.

10. Prices, Taxes, and Currency

1. Product prices are displayed on the Website in the currency selected or made available to the Customer, which may include EUR, USD, GBP, PLN, or other supported currencies.
2. The final price payable by the Customer is displayed during checkout before the Order is confirmed.
3. Prices may include or exclude applicable taxes depending on the Customer’s location, tax status, Product type, legal requirements, and checkout configuration.
4. Where required by applicable law, taxes such as VAT, sales tax, digital services tax, or similar charges may be calculated and displayed during checkout.
5. The Customer is responsible for any taxes, duties, currency conversion fees, bank fees, card issuer fees, payment provider fees, or other costs imposed by the Customer’s bank, card issuer, payment provider, or local authorities, unless such costs are expressly included in the price displayed by the Seller.
6. The Seller may change Product prices at any time. Price changes do not affect Orders already accepted by the Seller.
7. If a Product is displayed with an obvious pricing error, technical error, or incorrect discount, the Seller may cancel the Order and refund the Customer.

11. Payment Methods

1. Available payment methods are displayed during checkout.
2. Depending on the Customer’s location and current availability, payment methods may include payment card, PayPal, bank transfer, online transfer, BLIK, Apple Pay, Google Pay, PayU, TPay, or other payment methods made available by the Seller or payment providers.
3. The availability of a payment method may depend on the Customer’s country, currency, order value, Product type, risk assessment, technical availability, and payment provider rules.
4. Payments are processed by third-party payment providers. The Seller does not store full payment card details.
5. The Customer must comply with the terms and security requirements of the selected payment provider.
6. The Seller may delay delivery until payment is successfully authorized, settled, verified, and confirmed.
7. If payment is reversed, disputed, charged back, cancelled, suspected as fraudulent, or otherwise invalidated after delivery, the Seller may suspend the Product, disable access where technically possible, block the Customer’s Account, refuse future Orders, report abuse, and take appropriate legal or debt collection action.

12. Digital Delivery

1. Products are delivered electronically.
2. Delivery may take place by email, through the Customer’s Account, through the order page, through a download page, or by another electronic method made available by the Store.
3. Unless otherwise stated on the Product page or during checkout, the delivery cost for Digital Products is 0.
4. Digital Products are usually delivered shortly after successful payment confirmation.
5. In certain cases, delivery may take up to 24 hours due to payment verification, manual review, stock synchronization, fraud prevention checks, technical issues, security review, or other justified reasons.
6. Delivery is deemed completed when the Digital Product, activation key, license key, product key, access code, download information, or activation instructions are made available to the Customer by email, Account, order page, or another electronic method used by the Store.
7. The Customer must check spam, junk, promotions, and other email folders if the delivery email is not visible in the main inbox.
8. If the Customer has not received the Product within the expected delivery time, the Customer should contact the Seller with the Order number and the email address used for purchase.
9. The Seller may request additional verification before delivering a Product if the Order is flagged by security, anti-fraud, payment, or compliance systems.
10. The Seller is not liable for delays caused by payment provider processing, incorrect Customer data, email provider filtering, technical failures outside the Seller’s reasonable control, force majeure, third-party platform issues, or verification procedures required for security reasons.

13. Nature of Digital Products

1. Digital Products may include software activation keys, license keys, product keys, CD keys, game keys, digital access codes, digital software licenses, download links, activation instructions, installation instructions, and other digital content supplied electronically.
2. Digital Products are not delivered as physical goods, printed documents, discs, USB drives, boxes, cards, certificates, or any other material carrier.
3. Digital Products are delivered electronically and may be displayed, accessed, copied, activated, redeemed, downloaded, used, transferred, disclosed, or otherwise consumed immediately after delivery.
4. Due to the nature of Digital Products, once a key, code, license, access credential, download link, or other Digital Product has been delivered, the value, uniqueness, confidentiality, and security of the Product may be lost.
5. For this reason, Digital Products are treated differently from physical goods for the purposes of returns, withdrawal, cancellation, and refunds.
6. The Customer acknowledges that a delivered Digital Product cannot be returned in the same way as a physical product, because it cannot be reliably verified in every case whether it has been viewed, copied, saved, activated, redeemed, used, transferred, disclosed, or otherwise consumed.

14. Immediate Delivery of Digital Content and Loss of the Standard Right of Withdrawal

1. The Store supplies Digital Products electronically and, in most cases, delivery begins shortly after successful payment confirmation.
2. Where required by applicable consumer law, before completing the Order the Customer may be asked to provide express consent to the immediate delivery of the Digital Product before the expiry of any statutory withdrawal period.
3. Where required by applicable consumer law, the Customer may also be asked to acknowledge that, once the Digital Product has been delivered and performance has begun, the Customer loses the statutory right of withdrawal.
4. If the Customer gives such consent and acknowledgement, the Seller may begin performance immediately by delivering the Digital Product to the Customer.
5. Once performance has begun and the Digital Product has been delivered, the Customer is not entitled to a standard cancellation, return, or withdrawal on the basis of simply changing their mind, choosing the wrong Product, no longer needing the Product, finding a lower price elsewhere, or deciding not to use the Product.
6. This rule applies in particular to Digital Products not supplied on a tangible medium, including software keys, license keys, activation codes, product keys, game keys, access codes, digital licenses, download information, and other electronically supplied digital content.
7. Nothing in this section limits any mandatory consumer rights that cannot be excluded under applicable law, including rights relating to defective, invalid, non-conforming, or incorrectly delivered Digital Products.

15. No Standard Returns After Delivery

1. Due to the digital, intangible, and non-physical nature of the Products, the Store does not provide standard returns after delivery of the Digital Product.
2. A Digital Product is considered delivered when the key, code, license, access information, download information, or activation instructions are sent to the Customer or otherwise made available electronically.
3. After delivery, the Product cannot be returned in the traditional sense because it may already have been viewed, copied, activated, redeemed, used, transferred, disclosed, saved, or otherwise consumed.
4. The Customer is therefore not entitled to return a delivered Digital Product merely because the Customer changed their mind, no longer needs the Product, purchased the wrong Product, purchased the wrong edition, version, platform, language, or region, found a lower price elsewhere, made a duplicate purchase, did not check compatibility requirements, did not check regional activation restrictions, does not want to create or use a required third-party account, or decides not to use the Product after delivery.
5. The absence of standard returns after delivery does not affect mandatory consumer rights in cases where the Product is defective, invalid, non-conforming, incorrectly delivered, or where applicable law provides otherwise.

16. Exceptional Refund Request After Delivery

1. Although the Store does not provide standard returns for delivered Digital Products, the Customer may submit an exceptional refund request.
2. An exceptional refund is not automatic.
3. An exceptional refund may be considered only at the Seller’s discretion and only after individual verification of the case.
4. To submit an exceptional refund request after delivery, the Customer must contact the Seller at Help@Key-Softs.com and provide:
   1. Order number;
   2. Customer name;
   3. email address used for the Order;
   4. Product name;
   5. date of purchase;
   6. detailed reason for the refund request;
   7. confirmation that the Product has not been activated, redeemed, used, copied, transferred, disclosed, resold, or otherwise consumed;
   8. confirmation that the Customer will not activate, redeem, use, copy, transfer, disclose, resell, or otherwise consume the Product in the future;
   9. any screenshots, error messages, or other information requested by the Seller for verification.
5. The Seller may refuse to consider an exceptional refund request if the Customer does not provide a reason for the request or does not provide the required confirmations.
6. The Seller may refuse a refund if there is any indication that the Product has been activated, redeemed, used, copied, disclosed, transferred, resold, compromised, or otherwise consumed.
7. The Seller may also refuse a refund if verification is impossible due to the nature of the Product, the activation method, the Publisher / Manufacturer system, the Customer’s lack of cooperation, or other justified reasons.
8. The Seller may request additional verification before deciding whether to approve or reject an exceptional refund request.
9. Approval of an exceptional refund request is at the Seller’s discretion unless mandatory law provides otherwise.
10. If the Seller approves an exceptional refund, the Customer must permanently refrain from activating, redeeming, using, copying, transferring, disclosing, reselling, publishing, or otherwise consuming the Product.
11. If a refunded Product is later activated, redeemed, used, transferred, disclosed, resold, or otherwise consumed by the Customer or any third party to whom the Customer made it available, the Seller may demand repayment, refuse future service, block the Customer’s Account, and take appropriate legal action.
12. The Seller may deactivate, revoke, block, report, or invalidate a refunded Product where technically or contractually possible.
13. The Seller’s discretionary approval of one refund request does not create an obligation to approve any other refund request in the future.

17. Refunds Before Delivery

1. If the Customer requests cancellation before the Digital Product has been delivered, the Seller may cancel the Order and issue a refund, provided that delivery has not yet started, the Product has not been sent or made available, cancellation is technically and legally possible, and no fraud, payment abuse, chargeback abuse, or violation of these Terms and Conditions is suspected.
2. If the Digital Product has already been delivered or made available to the Customer, the rules regarding no standard returns after delivery and exceptional refund requests apply.
3. The Seller may refuse cancellation before delivery if the Product has already been prepared, generated, reserved, assigned, or otherwise processed in a way that prevents cancellation, unless mandatory law provides otherwise.

18. Defective, Invalid, or Incorrect Products

1. The Customer should contact the Seller if the delivered Product appears to be defective, invalid, already used, incorrect, not as described, or impossible to activate for reasons not attributable to the Customer.
2. The Customer must provide reasonable information allowing the Seller to verify the issue, including Order number, Product name, date of purchase, activation error message, screenshots, platform, account, region, device, software version, operating system information, steps already taken, and any confirmation received from the Publisher / Manufacturer where available.
3. If the issue is confirmed and is attributable to the Seller or the Product supplied by the Seller, the Seller may provide an appropriate remedy, including troubleshooting assistance, corrected instructions, replacement key or code, equivalent Product, price reduction, refund, or another lawful solution.
4. The choice of remedy may depend on the Product type, the nature of the issue, Customer status, applicable law, technical possibilities, and the results of verification.
5. The Seller is not responsible for problems caused by incorrect activation method used by the Customer, failure to follow instructions, wrong region, platform, edition, version, or language selected by the Customer, unsupported device, operating system, software, account, or platform, third-party platform restrictions, account bans, use of VPN or proxy, changes introduced by the Publisher / Manufacturer, Customer breach of third-party license terms, or attempted unauthorized resale, disclosure, or misuse of the Product.

19. Consumer Rights and Mandatory Legal Protection

1. Nothing in these Terms and Conditions excludes or limits mandatory consumer rights that cannot be excluded under applicable law.
2. Consumers may have statutory rights if a Digital Product does not conform to the contract.
3. For EU Consumers, Digital Content and digital services must conform to the contract and applicable consumer protection rules.
4. If a Product is defective, invalid, unusable, incorrectly delivered, or not as described for reasons attributable to the Seller, the Consumer may be entitled to remedies provided by applicable law.
5. Remedies may include bringing the Product into conformity, replacement, price reduction, refund, or another remedy required by applicable law.
6. The Customer must cooperate with the Seller in good faith to verify the issue and determine whether the Product is non-conforming.
7. The rules on no standard returns after delivery do not prevent Consumers from exercising mandatory legal rights in relation to non-conforming Digital Products.
8. If applicable law grants the Customer rights more favorable than these Terms and Conditions, such mandatory law shall prevail.

20. Withdrawal Function for Eligible EU Consumer Contracts

1. Where applicable EU or national law requires an online withdrawal function for eligible distance contracts concluded through an online interface, the Seller will provide such functionality where a statutory right of withdrawal exists.
2. The withdrawal function does not create a right of withdrawal where such right does not exist under applicable law.
3. In particular, the withdrawal function does not override the loss of the right of withdrawal for Digital Content not supplied on a tangible medium where performance has begun with the Consumer’s express consent and acknowledgement of the loss of the right of withdrawal.
4. If a Customer submits a withdrawal request through an online function for a Product for which the right of withdrawal has already been lost or does not apply, the Seller may reject the request and explain the reason.
5. If the withdrawal request concerns an eligible Order for which the right of withdrawal still exists, the Seller will process it in accordance with applicable law.

21. Complaints Concerning Products

1. The Seller undertakes to deliver Products that conform to the Sales Contract and applicable legal requirements.
2. Customers may submit complaints by email to Help@Key-Softs.com or through the contact form available on the Website.
3. A complaint should preferably include Order number, Customer name and email address, Product name, date of purchase, description of the issue, screenshots, error messages, information about the device, operating system, platform, region, account, activation method used, and the Customer’s requested solution.
4. The information listed above is recommended to speed up complaint handling, but failure to provide all of it does not affect statutory consumer rights.
5. The Seller may ask the Customer to provide additional information reasonably necessary to verify the issue, including screenshots, activation error messages, confirmation from the Publisher / Manufacturer, or other evidence.
6. The Customer must not disclose the Product key or code publicly, on forums, marketplaces, social media, public reviews, or to third parties, as this may compromise the Product and prevent proper verification.
7. The Seller will respond to complaints without undue delay and, for Consumers, no later than within the period required by applicable consumer law.
8. If mandatory law requires the Seller to respond within a specific period, that period will apply.
9. If the complaint is justified, the Seller will provide an appropriate remedy in accordance with applicable law.

22. Business Customers

1. The provisions of this section apply to Business Customers to the maximum extent permitted by applicable law.
2. Business Customers are responsible for verifying before purchase that the Product is suitable for their business needs, technical environment, licensing model, tax requirements, and intended use.
3. Business Customers acknowledge that Products sold by the Store are Digital Products and Intangible Products that may not be returnable after delivery.
4. To the maximum extent permitted by law, the Seller’s liability toward Business Customers for implied warranties, indirect damages, lost profits, lost revenue, business interruption, loss of data, reputational damage, or consequential damages is excluded.
5. To the maximum extent permitted by law, the Seller’s total liability toward a Business Customer arising from an Order shall not exceed the amount paid by that Business Customer for the specific Product giving rise to the claim.
6. Business Customers must inspect the delivered Product promptly after delivery and notify the Seller of any issue without undue delay.
7. The Seller may issue business invoices or tax documents where applicable and where the Customer provides the required billing data.

23. Customer Obligations

The Customer agrees to:

1. use the Website lawfully and in accordance with these Terms and Conditions;
2. provide accurate and complete information;
3. use a valid and accessible email address;
4. pay for Orders using a payment method they are authorized to use;
5. verify Product compatibility, region, platform, edition, language, version, and technical requirements before purchase;
6. follow activation and installation instructions;
7. comply with applicable third-party license terms, publisher terms, manufacturer terms, platform rules, and account rules;
8. refrain from providing unlawful content;
9. refrain from interfering with the Website’s operation or security;
10. refrain from using bots, scrapers, automated purchasing tools, unauthorized scripts, or other tools that may disrupt the Store;
11. refrain from fraudulent purchases, chargeback abuse, refund abuse, unauthorized resale, or misuse of Digital Products;
12. keep delivered keys, codes, licenses, and access information confidential;
13. not publish, share, resell, duplicate, transfer, disclose, or distribute Digital Products unless expressly permitted by the Product terms and applicable law;
14. cooperate with the Seller in complaint, refund, verification, and fraud prevention procedures;
15. not submit false confirmations that a Product has not been used if the Product has in fact been activated, redeemed, copied, disclosed, transferred, resold, or otherwise consumed.

24. Prohibited Use

The Customer must not use the Website or Products for:

1. unlawful purposes;
2. fraud, deception, identity theft, payment abuse, chargeback abuse, or refund abuse;
3. violation of intellectual property rights;
4. unauthorized resale where prohibited;
5. circumvention of regional, technical, licensing, or platform restrictions;
6. distribution of malware, spam, phishing, or harmful content;
7. harassment, defamation, or violation of the rights of other persons;
8. unauthorized access to the Website, accounts, servers, or systems;
9. reverse engineering, scraping, data extraction, or automated use not authorized by the Seller;
10. conduct that may damage the Seller, the Website, other Customers, payment providers, Publishers / Manufacturers, or third parties.

The Seller may refuse service, cancel Orders, suspend Accounts, block access, report abuse, or take legal action if prohibited use is detected.

25. Security and Fraud Prevention

1. The Seller applies reasonable technical and organizational measures to protect the Website, transactions, customer data, and digital delivery processes.
2. The Seller may use automated or manual fraud prevention systems to detect suspicious activity, including unusual order patterns, payment risks, account risks, IP risks, location inconsistencies, chargeback history, refund abuse, or other security signals.
3. The Seller may request additional verification before delivering a Product or processing a refund request.
4. Verification may include confirmation of email ownership, payment ownership, billing data, order details, identity-related information where lawful and necessary, or other information reasonably necessary to prevent fraud.
5. If the Customer refuses to complete reasonable verification, the Seller may cancel the Order and issue a refund where appropriate.
6. The Customer must not attempt to bypass, disable, manipulate, or interfere with security features of the Website.

26. Chargebacks and Payment Disputes

1. The Customer should contact the Seller before initiating a chargeback or payment dispute so that the issue can be reviewed and resolved.
2. If the Customer initiates a chargeback or payment dispute after delivery of a Digital Product, the Seller may provide evidence of the Order, payment, delivery, Customer consent, activation information, support communication, and other relevant records to the payment provider.
3. If a chargeback, payment dispute, reversal, or payment cancellation is found to be abusive, fraudulent, or unjustified, the Seller may suspend the Customer’s Account, refuse future Orders, deactivate, revoke, block, or report the Product where technically or contractually possible, demand repayment, recover costs, fees, and losses where permitted by law, and take appropriate legal action.
4. Nothing in this section limits the Customer’s mandatory legal rights to dispute unauthorized or unlawful transactions.

27. Intellectual Property

1. All content on the Website, including texts, layouts, design, graphics, product descriptions, logos, icons, images, databases, software, and other materials, is protected by intellectual property laws unless otherwise stated.
2. The Customer may use Website content only for personal, lawful, non-commercial purposes connected with browsing the Website and purchasing Products.
3. The Customer may not copy, reproduce, distribute, modify, scrape, publish, sell, license, or otherwise use Website content without the Seller’s prior written consent, unless permitted by mandatory law.
4. Product names, software names, trademarks, logos, publisher names, manufacturer names, platform names, and brand names belong to their respective owners and are used for identification purposes only.
5. Purchase of a Product does not transfer ownership of third-party software, trademarks, copyrights, or intellectual property rights to the Customer.
6. The Customer receives only the rights expressly granted by the relevant Product, license terms, activation terms, or third-party end-user license agreement.

28. Third-Party Software, Platforms, and Services

1. Products may require use of third-party websites, software, platforms, accounts, launchers, activation servers, manufacturer systems, publisher systems, or online services.
2. Such third-party services are not controlled by the Seller.
3. The Seller is not responsible for downtime of third-party platforms, changes in third-party activation procedures, changes in publisher or manufacturer policies, customer account restrictions or bans, regional restrictions imposed by third parties, software updates, compatibility changes, discontinuation by third parties, customer breach of third-party terms, unavailability of third-party websites or activation servers, or restrictions caused by the Customer’s prior use, account history, device history, or software installation history.
4. The Customer must comply with all applicable third-party terms when using the Product.

29. Promotions, Discounts, and Coupons

1. The Seller may offer promotions, discounts, coupon codes, bundles, or special offers.
2. Promotions may be limited by time, stock, Customer group, region, Product category, payment method, or other conditions stated on the Website.
3. Unless expressly stated otherwise, promotions cannot be combined.
4. The Seller may cancel a promotion or refuse a discount if it is used unlawfully, fraudulently, contrary to the promotion rules, or due to an obvious technical or pricing error.
5. Discounts do not apply retroactively to Orders already placed unless expressly agreed by the Seller.

30. Reviews and User Content

1. The Website may allow Customers to submit reviews, comments, messages, attachments, or other content.
2. The Customer is responsible for the content they submit.
3. The Customer must not submit content that is unlawful, false, misleading, defamatory, offensive, discriminatory, abusive, spam, infringing, or harmful.
4. The Customer must not publish license keys, product keys, access codes, personal data, payment data, confidential support information, or other sensitive information in reviews or public comments.
5. The Seller may moderate, remove, refuse, or report content that violates these Terms and Conditions, applicable law, or the rights of third parties.
6. By submitting content to the Website, the Customer grants the Seller a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish such content for purposes connected with operating the Store, presenting reviews, handling support, and improving services, subject to applicable data protection laws.

31. Personal Data and Privacy

1. The Seller processes personal data in accordance with applicable data protection laws and the Privacy Policy available on the Website.
2. Personal data may be processed in particular for creating and managing Accounts, processing Orders, delivering Digital Products, handling payments, issuing invoices or tax documents, providing customer support, handling complaints and refund requests, preventing fraud and abuse, fulfilling legal obligations, pursuing or defending legal claims, and sending marketing communications where lawful consent or another legal basis exists.
3. The Customer should read the Privacy Policy before using the Website or placing an Order.
4. Where required by law, the Customer may have rights of access, rectification, deletion, restriction, objection, portability, and withdrawal of consent.
5. The Seller may share necessary data with payment providers, hosting providers, email providers, IT service providers, accounting providers, fraud prevention providers, legal advisors, tax authorities, and other entities where necessary and lawful.

32. Electronic Communications

1. The Customer agrees that communications related to Orders, delivery, complaints, refund requests, Accounts, legal notices, and customer support may be sent electronically to the email address provided by the Customer or through the Website.
2. The Customer is responsible for ensuring that the email address provided to the Seller remains active and accessible.
3. The Customer should add the Seller’s email address to trusted contacts to reduce the risk of delivery emails being marked as spam.
4. Notices sent by email are deemed received when sent to the email address provided by the Customer, unless the Seller receives an automatic delivery failure notice.

33. Availability of the Website

1. The Seller makes reasonable efforts to ensure that the Website operates correctly and securely.
2. The Seller may temporarily suspend access to the Website for maintenance, updates, repairs, security improvements, technical changes, or reasons beyond the Seller’s control.
3. The Seller does not guarantee uninterrupted or error-free operation of the Website.
4. The Seller is not liable for interruptions caused by internet providers, hosting providers, payment providers, third-party platforms, force majeure, cyberattacks, technical failures, or other circumstances outside the Seller’s reasonable control.

34. Complaints Concerning Website Operation

1. Customers may report technical issues, errors, or irregularities concerning the Website by contacting the Seller at Help@Key-Softs.com.
2. A technical complaint should preferably include a description of the issue, date and time of occurrence, device and browser used, screenshots or error messages, and steps taken before the issue occurred.
3. The Seller will review technical complaints within a reasonable time.
4. The Seller will make reasonable efforts to remove confirmed irregularities affecting the Website.

35. Limitation of Liability

1. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
2. Nothing in these Terms and Conditions limits mandatory consumer rights.
3. To the maximum extent permitted by law, the Seller is not liable for losses caused by incorrect information provided by the Customer, inability to use a Product due to Customer-side incompatibility, failure to meet Product requirements, incorrect region, platform, edition, language, account, or device selected by the Customer, failure to follow activation instructions, loss caused by third-party platforms, publishers, manufacturers, or payment providers, temporary Website unavailability, email delivery filtering by the Customer’s email provider, unauthorized access caused by the Customer’s failure to secure their Account or email, or indirect, incidental, special, consequential, or punitive damages where such limitation is permitted by law.
4. The Seller’s liability to Business Customers is limited as set out in the Business Customers section of these Terms and Conditions.

36. Force Majeure

1. The Seller is not liable for failure or delay in performing obligations caused by events beyond the Seller’s reasonable control.
2. Force majeure events may include natural disasters, war, terrorism, riots, civil unrest, government action, cyberattacks, power outages, internet or hosting failures, payment provider failures, third-party platform outages, software publisher or manufacturer system failures, strikes, labor disputes, epidemics, pandemics, public health restrictions, legal restrictions, sanctions, export controls, or regulatory changes.
3. If force majeure prevents performance for a prolonged period, either party may have rights under applicable law.

37. Out-of-Court Dispute Resolution for EU Consumers

1. EU Consumers may have access to out-of-court complaint and redress procedures under applicable national law.
2. The use of out-of-court dispute resolution is generally voluntary unless mandatory law provides otherwise.
3. The Customer may contact a competent consumer protection authority, consumer ombudsman, mediation body, or alternative dispute resolution body in their country of residence.
4. The Seller encourages Customers to contact Customer Support first so that the issue can be resolved directly and efficiently.

38. Governing Law

1. These Terms and Conditions and Sales Contracts are governed by the laws applicable to the Seller, unless mandatory consumer protection law provides otherwise.
2. For Consumers, this choice of law does not deprive the Consumer of mandatory protections granted by the law of the country in which the Consumer has their habitual residence, where such protections cannot be excluded by agreement.
3. For EU Consumers, mandatory rights under EU consumer law and applicable national implementing laws remain unaffected.
4. For Business Customers, unless mandatory law provides otherwise, disputes shall be governed by the laws applicable to the Seller’s registered place of business or another lawful jurisdiction designated by the Seller.

39. Jurisdiction

1. Any disputes with Consumers shall be resolved by the courts having jurisdiction under applicable consumer protection and civil procedure laws.
2. Nothing in these Terms and Conditions limits a Consumer’s right to bring proceedings before the courts of their country of residence where mandatory law grants such right.
3. For Business Customers, to the maximum extent permitted by law, disputes shall be submitted to the courts competent for the Seller’s registered place of business or another court designated by applicable law.

40. Changes to These Terms and Conditions

1. The Seller may amend these Terms and Conditions for valid reasons, including changes in applicable law, consumer protection requirements, payment methods, delivery methods, Website functionality, Product types, security, fraud prevention, technical reasons, organizational or business changes, correction of errors, or clarification of provisions.
2. The current version of the Terms and Conditions is available on the Website.
3. Changes do not affect Sales Contracts concluded before the effective date of the changes, unless mandatory law provides otherwise or the change is beneficial to the Customer.
4. Registered Customers may be notified of material changes by email or through the Website where required by law.
5. Continued use of the Website after the effective date of changes means acceptance of the updated Terms and Conditions, unless mandatory law requires a different procedure.

41. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the maximum extent permitted by law.

The invalid, unlawful, or unenforceable provision shall be replaced, where possible, by a valid provision that most closely reflects the economic and legal purpose of the original provision.

42. Final Provisions

1. These Terms and Conditions constitute the main rules governing use of the Website and purchase of Products from the Store.
2. Matters not regulated in these Terms and Conditions shall be governed by applicable law.
3. In the event of conflict between these Terms and Conditions and mandatory consumer protection law, mandatory consumer protection law shall prevail.
4. The Seller may provide these Terms and Conditions in different language versions.
5. In case of discrepancies between language versions, the English version shall prevail, unless mandatory law provides otherwise.
6. The Customer may save, download, or print these Terms and Conditions for future reference.
7. These Terms and Conditions apply from the date indicated at the beginning of this document.